First of all I will write in English and not, for instance, in Dutch, which is my mother tongue. The reason is that many of my friends and contacts speak other languages than Dutch and I want to communicate to “a big audience” so writing in English will be the best approach to take for my blog.
Secondly I expect mostly to write about excellence in a business context, meaning: to continuously improve the organisation to get better results. Before long you will notice that I will refer to the EFQM and the EFQM Excellence Model often. For those among you that do not exactly know who or what this is can take a look at a good article in the online magazine of Achieving Business Excellence October 2010.
Suspect that you will ask yourself “why” now. If you have read the article you know now, that the EFQM Model is not “new” as it has been around for 20 years. Personally I came in contact with the Model a little over 10 years ago, when I was still working for Philips. Since my first contact with the Model in Philips I have become more and more involved and interested in Business Excellence. Up to the point where I decided to put my long Corporate career in Finance at Philips to rest and put all my time and energy in helping organisations to improve.
Some insiders might refer to this state as “being bit by the Excellence bug”... Well, I know I have been bitten. I fully believe in the benefits of using the EFQM Model to improve your status quo and to get better and more balanced results, whatever results your organisation is aiming for.
However, the Model is not for wimps! One does need to put their teeth in it, as it will take some time, maybe years, to improve your results in a sustainable way. But this should not come as a surprise, good things hardly come easy! My advice is: just start! CU later!