PBE

In 2006 when the deployment of the EFQM Excellence Model had been on the way for some time in Philips a new training course was developed. Although in-house assessor training had been provided to many managers throughout Philips over the years, the company identified that specifically RADAR-thinking provided the biggest added value to its managers in their day-to-day working environment. This resulted in the development of a training to teach managers in Philips to use this tool directly on processes. The training consisted of two courses. The first course was called the Philips Business Excellence Course 1 Introduction, a half a day introduction into Excellence, the Concept and the Model. The second course was the Philips Business Excellence Course 2 Calibration, a full day workshop to practice to apply RADAR directly on processes with help of a few case study assignments. The aim was to ‘quickly’ provide Philips managers with an easy and practical tool to help them to look at and review the processes in their own organisation in a structured way.

Specifically Philips Research has been providing these training courses to its managers for these many years. However as the EFQM Excellence Model was updated last year, so were the PBE-training materials in need of an update. On request of Philips Research I updated the training materials and provided the first ‘EFQM Model 2010 proof’ PBE-training courses to a group of managers from Philips Research at the beginning of this month. It was an inspiring and successful training as the participants concluded that RADAR is a practical tool to review their business processes and identify areas for improvement. One participant commented that he had wished he had known about this tool already years ago! I am very happy that the workshop was a success and I am already looking forward to providing the next PBE-training courses!